General Terms and Conditions of Sale
1. SCOPE OF APPLICATION
These General Terms and Conditions govern the online purchase of Bamboom-branded products made through our Website by end consumers—that is, natural persons of legal age—and not for commercial, business, or professional purposes.
By using the Website and completing an order, the Customer declares that they have read and fully accepted these General Terms and Conditions of Sale and the Privacy Policy.
2. INFORMATION AND PRICES ON THE WEBSITE
The images, descriptions, information, and prices on the Website constitute a mere invitation to make a purchase offer pursuant to Article 1336 of the Italian Civil Code and do not represent an offer to the public. The contract is deemed concluded exclusively upon receipt of the order confirmation sent via email by Bamboom.
The Seller reserves the right to refuse orders that are irregular, non-compliant, or exceed the normal availability of the Products, as well as to correct any material errors (including price, description, and stock levels) before sending the order confirmation.
3. CONCLUSION OF THE CONTRACT
To purchase the Products, the Customer must follow the purchase procedure available on the Website (hereinafter, the “Purchase Procedure”), which consists of the following technical steps:
- selection of the Product(s), their characteristics (size, color, quantity), and addition to the shopping cart;
- accessing the shopping cart and verifying its contents (selected Products, quantity, unit price, and total price);
- Entering or confirming the Customer’s personal information, shipping and billing addresses, and contact information;
- Selecting the shipping method and payment method from those available on the Site;
- Viewing the order summary screen, which displays the selected Products, their prices, shipping costs, the total price, and these General Terms and Conditions; At this stage, the Customer may identify and correct any errors in the data entered (for example: quantity, size or color, shipping or billing address, payment information) by returning to the previous screens using the appropriate navigation controls in the checkout process, before proceeding to submit the order;
- final confirmation and submission of the order by clicking the designated button bearing a clear statement regarding the obligation to pay (e.g., “Buy and Pay”), in accordance with Article 51, paragraph 2, of the Consumer Code;
- automatic sending, to the email address provided by the Customer, of an order confirmation email containing the order number, the list of purchased Products, their prices, shipping costs, the total amount paid, the delivery address, and these General Terms and Conditions: the sending of this email constitutes the formal order confirmation and marks the conclusion of the sales contract.
The Purchase Process, payment, and the corresponding order confirmation email are available in the language selected by the Customer from among those made available based on the order’s destination market. The contract is deemed to have been concluded in the language in which the Customer completed the Purchase Process.
The contract concluded between the Parties is archived by the Seller, in electronic format, in its management systems for the period required by applicable law. The Customer may view their orders at any time by accessing the “My Orders” section of their personal account on the Website, or request a copy by writing to customercare@bamboom.it or via the Customer Service Chat.
If one or more Products are unavailable, the Seller will notify the Customer and issue a full or partial refund, as applicable.
4. PRICES
All prices are listed in euros and include VAT, unless otherwise indicated. Shipping costs are calculated and shown separately before the order is confirmed and are the responsibility of the Customer, except for promotions expressly indicated on the Website. The final price is the one displayed and confirmed at the time the order is placed.
5. PAYMENT METHODS
Payment is due at the time of order using the methods available at checkout:
- Visa, MasterCard, Maestro
- American Express
- PayPal
- Apple Pay
- Giropay
- iDeal
The order will be processed after payment is received.
6. SHIPPING AND DELIVERY
Delivery is handled by couriers selected by the Seller.
Order processing times begin once payment has been recorded.
Orders destined for Italy (excluding the islands) are generally processed within 48–72 hours on business days after being placed, with estimated delivery within 2–3 business days.
For orders shipped to Europe, delivery typically takes 2–5 business days, excluding weekends and holidays, subject to possible delays by the carrier.
The delivery times indicated on the Website, either at the time of ordering or communicated subsequently, are for informational purposes only. If the Seller fails to deliver the Products within the timeframe indicated at the time of ordering, the Customer may, pursuant to Article 61 of the Consumer Code, request that the Seller make the delivery within an additional period appropriate to the circumstances; if this period expires without result, the Customer shall have the right to terminate the contract and obtain a refund of the amount paid. It is understood that the Seller is not liable for delays due to force majeure pursuant to Article 19 of these Terms and Conditions.
The risk of loss, damage, or destruction of the Products passes to the Customer upon physical delivery to the address specified in the order. In the event of an incorrect, incomplete, or missing address, or failure to pick up the package, all related costs (storage, redelivery, return to sender) shall be borne entirely by the Customer.
7. LEGAL WARRANTY OF CONFORMITY
The Seller is liable to the Customer for any lack of conformity existing at the time of delivery of the Product and that becomes apparent within two years from that date, pursuant to Articles 128 et seq. of the Consumer Code (Legislative Decree 206/2005, as amended by Legislative Decree 170/2021).
In the event of a lack of conformity, the Customer is asked to promptly contact Customer Service, providing the order code indicated in the confirmation email, a description of the defect found, and appropriate photographic documentation, in order to allow the Seller to conduct the necessary verifications.
It is understood that the right to claim for defects not fraudulently concealed by the Seller expires, in any case, 26 months after delivery of the Product.
In the event of a lack of conformity, the Customer is entitled, at their discretion and at no cost, to either repair or replacement of the Product. If repair or replacement is impossible, excessively burdensome for the Seller, or is not carried out within a reasonable time or without significant inconvenience to the Customer, the Customer is entitled to a price reduction or to terminate the contract, pursuant to Articles 135-bis et seq. of the Consumer Code.
The Seller is not liable for defects resulting from improper use, negligence, or failure to follow the usage instructions on the label.
8. RETURNS AND RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract within 14 days of delivery without providing a reason. Withdrawal is not permitted for:
- personalized or custom-made products;
- sealed products that cannot be returned for health and hygiene reasons if opened after delivery.
The Product must be returned intact, unused, and complete with labels and original packaging. Return shipping costs are the responsibility of the Customer.
To exercise the right of withdrawal, the Customer may alternatively:
- access the dedicated “Returns and Refunds” section available on the Website at https://bamboom.it/pages/resi-e-rimborsi, following the step-by-step procedure indicated there;
- fill out the standard withdrawal form set forth in Annex I, Part B, of the Consumer Code and send it to the Seller at the addresses listed in the “Contact Us” section.
In either case, the withdrawal is considered to have been exercised in a timely manner if the relevant notice is sent within the 14-day period specified in this article.
9. RETURN POLICY AND PROCEDURES
If the Customer exercises the right of withdrawal, they may request a return directly from their customer account on the Website by selecting the order, the products to be returned, and the reason for the return, within 14 days from the date on which they notified the Seller of their intention to withdraw from the contract.
The direct costs of returning the Products are the responsibility of the Customer, unless otherwise specified or as part of a promotion communicated by the Seller.
If the request is approved, the Customer will receive an email with detailed instructions for shipping the return; the shipping costs for the return are the Customer’s responsibility. For Italy and San Marino, the amount is 5.95 euros, while for other countries, costs vary depending on the destination.
For returns from abroad, any import charges or administrative costs (such as customs duties) associated with the return of the products will be deducted from the refund.
10. REFUND TIMES AND PROCEDURES
Once the returned Products have been received, the Seller will conduct the necessary checks to verify compliance with the return conditions set forth in these Terms and Conditions. If the check is successful, the Customer will receive an email notification confirming acceptance of the return, and the Seller will refund the payments received using the same payment method used by the Customer, excluding shipping and return costs.
The Seller shall refund the Customer without undue delay and, in any case, within 14 days from the day on which the Seller was informed of the Customer’s decision to withdraw from the contract, without prejudice to the Seller’s right to withhold the refund until the Seller has received the Products or until the Customer provides proof of shipment, whichever occurs first, pursuant to Article 56 of the Consumer Code.
11. SIZE OR ITEM EXCHANGES
Bamboom does not offer size exchanges for any product purchased through the Website. If the Customer wishes to receive a different size than the one purchased, they must place a new order on the Website.
In any case, the provisions regarding the right of withdrawal and the legal guarantee of conformity remain in full force.
12. GIFT CARDS AND GIFT VOUCHERS
Gift Cards may be purchased and used exclusively on the Website within 1 year of purchase. Gift Cards are non-refundable, cannot be converted to cash, and cannot be used to purchase other Gift Cards. The Seller is not liable in the event of theft, loss, or unauthorized use.
13. SALE ITEMS AND DISCONTINUED PRODUCTS
Sale items or discontinued products may be available in limited quantities and may not be restocked.
In the event of a price reduction, the Site will indicate, in accordance with Article 17-bis of the Consumer Code, the previous price charged by the Seller for a period of no less than thirty days prior to the application of the price reduction.
14. DISCOUNT CODES AND PROMOTIONS
Discount codes cannot be combined, unless otherwise specified, and are not redeemable for cash. The Seller reserves the right to deactivate promotional codes in the event of improper or fraudulent use.
15. LIMITATION OF LIABILITY
To the extent permitted by applicable law, the Seller shall in no event be held liable for indirect or consequential damages, loss of profits, loss of opportunity, loss of data, damage to reputation, or harm of any kind arising from the purchase and/or use of the Products.
In any case, the Seller’s liability, for any reason whatsoever, shall never exceed the amount actually paid by the Customer for the individual Product purchased.
In any case, the Seller’s liability for death or personal injury caused by its own acts, as well as for willful misconduct or gross negligence, pursuant to Articles 33 and 36 of the Consumer Code, remains unaffected and is in no way limited by this clause.
16. COMMUNICATIONS
Communications are sent via email or through the Website and are legally binding.
If you have any feedback regarding Bamboom products, please contact us via Chat.
17. PROCESSING OF PERSONAL DATA
Personal data is processed in accordance with the GDPR (EU Regulation 2016/679) and our Privacy Policy published on the Website.
18. PROPER USE OF THE PRODUCTS
The Products are intended exclusively for personal and household use. The Seller shall not be liable for any injury to persons or damage to property resulting from improper use, use not in accordance with the Product’s normal intended use, or failure to follow the instructions on the label, including washing and safety instructions.
19. FORCE MAJEURE
The Seller shall not be held liable for any failure to perform or delay in the performance of the contract due to force majeure, including, but not limited to, natural disasters, fires, floods, earthquakes, pandemics, strikes, transportation disruptions, shortages of raw materials, government regulations, or other circumstances beyond the Seller’s reasonable control.
20. USE OF THE SITE BY MINORS
Only adults may purchase Products through the Site. Any use of the Site by minors must take place under the supervision of a parent or legal guardian.
21. WEBSITE MALFUNCTIONS
The Seller does not guarantee that the Website will be free of errors, interruptions, or malfunctions and shall not be held liable for any temporary service disruptions, display errors, delays, or interruptions in transactions that are not directly attributable to willful misconduct or gross negligence.
22. INTELLECTUAL PROPERTY
All content on the Site, including, but not limited to, trademarks, logos, text, images, photographs, and graphics, is the exclusive property of Bamboom S.r.l. or the respective rights holders.
Reproduction, distribution, modification, or unauthorized use without written permission is prohibited.
23. DISPUTE RESOLUTION: GOVERNING LAW AND JURISDICTION
This contract is governed by Italian law. For Consumers, the court of their place of residence or domicile has jurisdiction. In all other cases, the Court of Turin has jurisdiction.
Consumers in the European Union may turn to the European Commission’s ODR platform, available at https://ec.europa.eu/consumers/odr, for online dispute resolution, pursuant to Regulation (EU) No. 524/2013.
24. CHANGES TO THE TERMS AND CONDITIONS
We reserve the right to update these Terms by publishing a new version on the Website. The changes take effect upon publication on the Website and apply to orders placed after that date.