Product claims service

Dear customer,

Quality is one of our top priorities at BAMBOOM, so we are sorry to hear that some of our products have not met your expectations. If you would like to make a complaint about a product, please follow our guidelines below.

Product purchased from our online store Bamboom.it

You can submit your complaint with your order number and some images of the product. We will resolve your case within a few working days.
If you have received an incorrect order or product,please fill outthe form below.

Product purchased from a retailer
The complaint can be submitted directly to the store where the product was purchased.

Product received as a gift
If the gift was purchased from our online store, you can submit a complaint with the order number and some images of the product.

If the gift was purchased in a retail store, you can submit your complaint directly to the store.

Further information
If your complaint is justified, you may receive a replacement, refund, or price reduction, depending on the circumstances.

If you are entitled to a refund, it will be made within 7 days of the complaint being approved.