Dear Customer,

Quality is one of our top priorities at BAMBOOM, so we’re sorry to hear that some of our products didn’t meet your expectations. If you’d like to file a complaint about a product, please follow the guidelines below.

Product purchased from our online store Bamboom.it

You can submit your complaint along with your order number and some photos of the product. We will resolve your issue within a few business days. If you received the wrong order or product, please use our Chat feature.

Product purchased from a retail store
You can submit your complaint directly to the store where you purchased the product.

Product received as a gift
If the gift was purchased from our online store, you can submit a complaint with your order number and some photos of the product.

If the gift was purchased at a retail store, you can submit your complaint directly to the store.

More information
If your complaint is valid, you may receive an exchange, a refund, or a price reduction, depending on the circumstances.

If you are entitled to a refund, it will be issued within 7 days of the complaint being approved.