GENERAL

These general conditions apply to all orders placed by consumers at Bamboom srl. By placing an order, you enter into an agreement with Bamboom srl and you accept these terms and conditions. Please read carefully before placing an order. We may change the terms and conditions from time to time. Any changes made after placing an order will not affect that order unless we are required to make the change by law. If you have any questions, do not hesitate to contact us at service@bamboom.it Bamboom is designed and distributed by Bamboom srl.

ADDRESS
Via Asti 24,

10015 San Bernardo d'Ivrea (TO)

ITALY

VAT number: IT 10756900014

REA TO-1159453

SHIPPING FEES

Italy and San Marino: free shipping from 50 €

For orders under 50 euros, the shipping costs 5.95 €

Zone 1 Shipping costs € 9.95:

Austria, Belgium, Denmark, Germany, France, Monaco, Spain, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Hungary, UK.

Zone 2 Shipping costs € 15.00:

Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden and Switzerland.

Zone 3 Shipping costs € 30.00

Canary Islands, Balearic Islands.

Zone 4 Shipping costs € 40.00

Israel, Kuwait, Saudi Arabia, Qatar, United Arab Emirates.

For shipments to other countries, please ask for shipping costs by writing an email to: service@bamboom.it

SECURE PAYMENT

We accept Visa, MasterCard, Maestro, American Express, Discover, Paypal and Apple Pay.

Payment is charged at the time of the order.

No credit card fees are charged by us. Please note that it is not possible for us to charge more than what you have approved.

The order will be shipped once payment has been received.

SHIPPING / DELIVERY

We normally ship orders within 48 hours (Monday to Friday excluding holidays) from receipt of payment. Orders in Europe have a delivery time of approximately 2-5 days. Once the order has been placed and payment received, orders are normally shipped within 48 hours, unless otherwise indicated. Delivery times are indicative and therefore not guaranteed.
We are committed to keeping the webshop stock up to date.
However, in the event that a product is no longer available, we will contact the consumer as soon as possible and the purchase price will be refunded as soon as possible.
In the event that a package cannot be delivered due to an incorrect address (incorrectly provided by the customer) or in the event that the package is not collected by the customer at the pick-up location, after failed home delivery attempts, the costs for the return the sender will be charged to the recipient.
In the event that you decide to cancel the order, the costs incurred for the first shipment and any credit card charges will be deducted from the return payment.
The order will be shipped once payment has been received.

RETURN

Consumers have the right to return their purchase without giving any reason within a period of 14 calendar days, starting from the day of delivery of the goods. During the Christmas holidays, the purchased goods can be returned by January 31st.
You can exchange or return the goods by sending an e-mail to the domain: service@bamboom.it informing us of your intention to return the goods. It must be kindly indicated:
- the order number
- your name and address
- the intention to exchange the goods or return them
- the reason for the return or exchange

Bamboom will reply to your email within 24-48 hours.
It is possible to follow all the further conditions of return and the instructions provided by Bamboom srl. For products at a discounted price in the SALE section, it is not possible to make returns.
Goods must be intact, unwashed and unused, with all tags intact. In the event of damage or traces of use, we are entitled to deduct any amount equal to the value of the damage from the refund.
In the return request, the consumer is responsible for the shipping costs of the goods he wishes to return. If you decide to receive a replacement item, the delivery will be made free of charge for orders of a total of more than € 50 (only for Italy and San Marino), otherwise the shipping costs remain the responsibility of the consumer.
In the case of international returns, any import fees or administration (customs) fees that may be charged for the import of returned goods will be deducted from the return payment.
If the return instructions are followed carefully, Bamboom srl will refund the consumer for the items returned within 7 days of receiving the returns.
In the event that free shipping applied to your order, and the total amount of the order after returns is less than the minimum order amount eligible for free shipping, the shipping costs will be deducted from the return payment.

NB: For products at a discounted price, in the SALE section, it is not possible to make returns, and it is not possible to use coupons or discount vouchers.

REQUESTS, COMPLAINTS AND GUARANTEES

If you have any questions or complaints regarding any of our products or procedures, please let us know by e-mail: service@Bamboom.it.
You will receive a reply within 1-2 business days.

Defects and complaints must be reported as soon as possible after delivery of the order (within 5 calendar days) via service@bamboom.it and, if possible, by providing us with images of the defect.
The item will be replaced or refunded following the return of the same.

PRIVACY

This privacy policy sets out how Bamboom srl will store and use information relating to the user. This applies to the entire website.
Bamboom.it is committed to respecting your privacy.
We have structured our website so that, in general, you can visit it without identifying yourself or providing personal information.
Once you have chosen to provide us with any information with which you can be identified, such personal data will only be used in accordance with this Privacy Policy.

Bamboom.it is committed to protecting your privacy.
We have taken essential steps to ensure that all information you provide to us, including credit card details, remains private and secure, such payment and registration information will be treated in complete confidentiality.
When placing orders or accessing account information, we offer the use of a secure server. All information entered is encrypted by the secure server software (SSL) before it is sent to us.
We will not sell, distribute or rent your personal information to third parties, unless we have been given your permission or are required by law.

ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

All users of the website are required to know and accept all the aforementioned general conditions.
By placing an order with Bamboom, the consumer automatically accepts all our general conditions.
Bamboom customer details are automatically stored in our customer list.