GENERAL

These general conditions apply to all orders placed by consumers at Bamboom srl. By placing an order, an agreement is made with Bamboom srl and these terms and conditions are accepted. Please read carefully before placing an order. We may change the terms and conditions from time to time. Any changes made after placing an order will not affect that order unless we are required to make the change by law. In case of questions, do not hesitate to contact us at service@bamboom.it Bamboom is designed and distributed by Bamboom srl.

ADDRESS
Via Asti 24,

10015 San Bernardo d'Ivrea (TO)

ITALY

VAT number: IT 10756900014

REA TO-1159453

SHIPPING FEES

Italy and San Marino: free shipping from 50 €

For orders less than 50 euros, shipping costs 5,95 €

Zone 1 Shipping cost 9,95 €:

Austria, Belgium, Czech Republic, Denmark, Germany, France, Monaco, Spain, Luxembourg, Holland, Poland, Slovakia, Hungary, UK.

Zone 2 Shipping cost € 15.00:

Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden and Switzerland.

Zone 3 Shipping costs € 30.00

Canary Islands, Balearic Islands.

Zone 4 Shipping costs € 40.00

Israel, Kuwait, Saudi Arabia, Qatar.

For shipments to other countries, please ask for shipping costs by writing an email to: service@bamboom.it

SECURE PAYMENT

We accept Visa, MasterCard, Maestro, American Express, Discover, Paypal and Apple Pay.

Payment is charged when ordering.

No credit card fees are charged by us. Please note that it is not possible for us to charge more than you approved.

The order will be dispatched once payment is received.

SHIPPING / DELIVERY

Normally we ship orders within 48 hours (from Monday to Friday excluding holidays) from receipt of payment. Orders in Europe have a delivery time of around 2-5 days. Once the order has been made and payment has been received, orders are normally shipped within 48 hours, unless otherwise indicated. Delivery times are indicative and therefore are not guaranteed.
We are committed to keeping the webshop stock up to date.
However, in the event that a product is no longer available, we will contact the consumer as soon as possible and the purchase price will be refunded as soon as possible.
In the event that a package cannot be delivered due to an incorrect address (incorrectly provided by the customer) or if the package is not collected by the customer at the pick-up location, after unsuccessful attempts at home delivery, the costs for the return to the sender will be charged to the recipient.
In the event that it is decided to cancel the order, the costs incurred for the first shipment and any charges on the credit card will be deducted from the refund payment.
The order will be dispatched once payment is received.

RESO

Consumers have the right to return their purchase without giving any reason within a period of 14 calendar days, starting from the day of delivery of the goods.
You can exchange or return the goods by sending an email on the domain: service@bamboom.it informing us of the intention to return the goods. It must be kindly indicated:
- the order number
- your name and address
- the intention to change the goods or return them
- the reason for the return or exchange

Bamboom will reply to your email within 24-48 hours.
You can follow all the additional return conditions and the instructions provided by Bamboom srl.
The goods must be intact, unwashed and unused, with all labels intact. In case of damage or traces of use, we have the right to deduct any amount equal to the value of the damage from the refund.
In the return request, the consumer is responsible for the shipping costs (€ 5.95) of the goods he wishes to return. If you decide to receive a replacement item, delivery will be made free of charge for orders of a total of more than € 50, otherwise the shipping costs (€ 5.95) will be borne by the consumer.
In the case of international returns, any import charges or administration (customs) fees that may be charged for the import of returned goods will be deducted from the refund payment.
If the return instructions are followed carefully, Bamboom srl will reimburse the consumer for the items returned within 7 days of receiving the returns.
In the event that the free shipping applied to your order, and the total amount of the order after returns will be less than the minimum order amount eligible for free shipping, the shipping costs will be deducted from the return payment.

NB: For products at a discounted price, SALE section, returns cannot be made, and you cannot use coupons or discount vouchers

REQUESTS, COMPLAINTS AND WARRANTIES

In case of questions or complaints regarding any of our products or procedures, please notify us by e-mail: service@Bamboom.it.
You will receive an answer within 1-2 working days.

Defects and complaints must be reported as soon as possible after delivery of the order (within 5 calendar days) via service@bamboom.it and, if possible, by providing us with images of the defect.
The item will be replaced or refunded following the return of the same.

PRIVACY

This privacy statement establishes how Bamboom srl will store and use the information relating to the user. This applies to the whole website.
Bamboom.it is committed to respecting your privacy.
We have structured our website so that, in general, you can visit it without identifying yourself or providing personal information.
Once you have chosen to provide us with all the information with which you can be identified, such personal data will only be used in accordance with this Privacy Policy.

Bamboom.it is committed to protecting your privacy.
We have taken the essential steps to ensure that all information you provide to us, including credit card information, remains private and secure, such payment and registration information will be treated in complete confidentiality.
When placing orders or accessing account information, we offer the use of a secure server. All information entered is encrypted by the secure server software (SSL) before it is sent to us.
We will not sell, distribute or rent your personal information to third parties unless your permission has been given to us or is required by law.

ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

All users of the website are required to know and accept all the above general conditions.
By placing an order with Bamboom, the consumer automatically accepts all our general conditions.
Bamboom's customer details are automatically stored in our customer list.