We normally dispatch orders within 24 hours of receiving them. Orders within Europe have a delivery time of around 2-5 days.
Once an order has been placed and payment is received, orders are usually shipped within 24 hours, unless indicated otherwise. Delivery times are indicative and is therefore not guaranteed
We strive to keep the webshop stock updated. However, in case a product is no longer available we will contact the consumer as soon as possible and the purchase price will be refunded as soon as possible.
In case a parcel cannot be delivered due to an incorrect address (provided wrongly by the customer) or in case the parcel is not collected by the customer at the pick-up-location after failed attempts to deliver at home, the costs for re-sending the parcel will be charged to you. In case you decide to cancel the order, the costs made for the first shipment as well as any credit card charges will be deducted from the return payment.
Shipment of the order will take place once the payment is received.
Consumers have the right to return their purchase without giving any reason within a period of 14 calendar days, counted from the day of delivery of the goods.
You can exchange or return goods by first inform us via email@example.com of their intention to return the goods. In your mail please indicate:
- the order number
- your name and address
- if you would like to return or exchange
- the reason of return or exchange
Bamboom will reply your mail within 24-48 hours. You may follow all further return conditions and instructions provided by Bamboom srl
The goods have to be undamaged, unwashed and unused, with all labeling intact. In case of damages or traces of use, we have the right to distract any impairment of value from the refund. Consumer is reliable for the shipment of goods to be returned and shipping costs of returns will not be reimbursed. In case of international returns, any import duties or (customs) administration costs charged that may be charged for the import of returned goods will be deducted from the return payment. If the return instructions have been followed accurately, Bamboom srl will refund the consumer for the returned article(s) within 7 days after receiving the returns.
In case free shipping applied to your order, and the total order amount after returns will be lower than the minimum order amount eligible for free shipping, the shipping costs will be deducted from the return payment.
Note: For products at a discounted price, SALE section, returns cannot be made.